Returns & Refunds Policy
Returns
We accept returns under the following conditions:
- Return requests must be submitted within 7 days of receiving your order
- Items must be unused, unworn, and in original condition
- Items must be returned in the original packaging
To initiate a return, please contact us at [email protected] with your order number and reason for return.
Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are non-returnable:
- Items marked as final sale
- Gift cards
- Items damaged due to misuse, negligence, or normal wear and tear
Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- Original shipping fees are non-refundable
We recommend using a trackable shipping service for returns. We are not responsible for lost return shipments.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- PayPal refunds → returned to your PayPal account
- Stripe/card refunds → returned to the original card used
Refund processing time may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
We will arrange a replacement or refund as appropriate.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please return the original item (if eligible) and place a new order.
Late or Missing Refunds
If you have not received your refund after it has been approved:
- Check your bank or PayPal account again
- Contact your payment provider
- Then contact us for further assistance
Contact Information
irnadakatt Store
Owned and operated by Ananovala LLC
📍 Address:
7200 Franklin Ave. #304
Los Angeles, CA 90046
United States
📧 Email: [email protected]
📞 Phone: (323) 876-3079